Recently, I took this call from a client and while is extreme it isn’t the first time, I have heard this. “We recently acquired a company with a product that significantly overlaps our core solution. Based on the projected growth and typical customer profile, our...

Private Equity is shifting. Firms have a record number of competitors. Asset prices are steep. Dry powder is abundant, and expectations are high. Firms can no longer depend on deleveraging and achieving operational cost synergies. Private Equity is shifting. Firms...

“A 5% increase in customer retention can increase business profits by 25% - 125%”* Let that sink in a minute… In our SaaS-market world, EVERY CUSTOMER RENEWAL COUNTS! This is why companies across the globe are investing in building out ‘Customer Success’ teams....